Frequently Asked Questions
What is the return policy?
To maintain the integrity of our collections and our commitment to thoughtful production, we do not offer exchanges or returns for change of mind. All sales are final.
If you believe your piece has a genuine manufacturing defect, we want to resolve this with you personally.
Please contact us within 7 days of delivery at hello@theprivateera.com
When will I get my order?
We aim to ship out your order within 1 - 2 working days. Once your order has been shipped out, you will receive an email.
Delivery times vary based on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. The shipping cost will be displayed at the checkout page.